While we encourage local customers in Edmonton to book an appointment, we also offer convenient mail-in repairs for clients outside the city. If you’d like to send your device to us, please review the information below and then begin your Mail-In Repair Form.
How Does the Mail-In Repair Process Work?
Fill out the form and wait for us to contact you with any additional questions or a Job ID. Once you receive your Job ID, you can send in your device. After we receive it, we will diagnose the issue and provide you with a detailed repair estimate.
You do not pay until the service is fully completed.
How Much Will the Repair Cost?
After you submit your repair request form, we can give you a general ballpark estimate based on the information provided. Once we receive your device, our technicians will perform a full diagnosis and provide an exact free estimate for both the cost and turnaround time.
Our typical turnaround time is 4–5 days after your computer arrives at our repair center.
If you decide not to proceed with the repair after receiving the estimate, there is absolutely no charge. You may either provide a return shipping label or choose to have us responsibly discard the device.
How Much Is Return Shipping?
We offer free return shipping when your repair labour cost is over $250 and the repair is completed by us.
If you decline the repair or if the device is deemed non-repairable, a $40–$50 return shipping fee applies. Free return shipping is provided only for completed repairs above $250.
For larger or heavier devices, an additional shipping fee may apply, or the device may be returned without insurance if shipping costs exceed $50.
All return shipments are sent through Canada Post.
Where Do I Send My Device?
We accept mail-in repairs only with a valid Job ID. Please make sure your Job ID is clearly written on the outside of the package before shipping.
Send your device to:
AppleMac Computer Repairs
3194 Checknita Way SW
Edmonton, AB T6W 4W7
Canada
Phone: 825-901-7200
How Can I Pay for My Repair?
Mail-in repair payments must be made via eTransfer only and are required before we ship your device back to you.
How Should I Package My Device?
Please send the entire device, not just the logic board.
For safe shipping, wrap your device securely in bubble wrap or packing paper. Avoid using excessive tape around the bubble wrap. Choose a sturdy box with about 2 inches of padding on all sides, including the top and bottom. This prevents movement inside the box and protects your device from impact or punctures during transit.
Shut down your device completely before shipping.
Do not use the original Apple box for shipping. We are not responsible for any damage to original Apple packaging.
Chargers are not required. If you believe your charger may be causing an issue, mention it on your mail-in form and include it in the package.
If including a charger, place it on the side of the box, not above or below the device. This prevents unnecessary pressure that could damage the screen.
Include a printed copy of your Job ID form inside the box.
AppleMac Computer Repairs is not responsible for improper packaging or any damage that occurs during shipping to our shop.
When sending your email or form, please use the subject line: “Mail-In Repair”.
Looking to outsource MacBook logic board repairs? We provide discounted, high-quality logic board repair services for repair shops, schools, large organizations, and government agencies.
If you plan to send devices to us, please call 825-901-7200 before shipping.